The Dolly Planet Frequently Asked Questions

1694 Madison Ave. / Memphis, TN 38104
Phone: (901)726-1111 / Fax: (901)726-1119

Frequently Asked Questions

An item I am looking at says "PRE-ORDER" beside it...what does that mean?

Pre-Order means that the item has been announced but has not yet been released. Pre-Ordering your merchandise guarantees that you will get it. Sometimes when collectors wait, the item will sell out before it even is released.

Other websites don't require you to pay for Pre-Orders.....why does The Dolly Planet?

The Dolly Planet is pretty new and is still finding it way in the world. So in order for us to keep our prices low, we don't over order merchandise. This means that we don't get stuck with a lot of merchandise that we have to lose money on later. Our goal is to be on a deposit or non-prepay pre-ordering system soon.

Do you ship internationally?
Yes, we do. Our website is set up to ship to the following countries: Argentina, Australia, Bahamas, Brazil, British Virgin Islands, Canada, Chile, China, Costa Rica, Denmark, Finland, France, Germany, Greece, Greenland, Ireland, Israel, Italy, Japan, Mexico, New Zealand, Portugal, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, US Virgin Islands, United Kingdom.

DO YOU SHIP TO APO?

YES, JUST PUT IN THE ZIP CODE AND IT WILL GIVE YOU THE SHIPPING CHARGE, JUST US SHIPPING.

How do I obtain a shipping quote without placing an order?
Continental US, Hawaii and Alaska residents just put in your zip code in the shipping estimate box in the shopping cart. For all others listed above, please continue through check-out. You will be given a total including shipping after entering all your information. You will not be charged until you actually click "SUBMIT ORDER". This means you still will have the oppurtunity to cancel your order or continue shopping.

What if my country is not listed?
We will be happy to ship to countries not listed if you email us first with your order. We then will email you a shipping quote and then you can place the order if you wish.

What if I buy an item from The Dolly Planet and see that it is a lower cost later?
If you notify us within 7 days of your purchase, we gladly will give a store credit for the difference. After 7 days from the date of purchase, we regret we cannot do any type of price adjustment.

Does The Dolly Planet do layaways? Is there an extra charge?
Yes, we do accept layaways. No, there is no extra charge for the layaways. The layaway policy is as follows:

Layaway terms are simple: 1/4 down, 1/4 every 30 days until paid in full within 90 days. (Don't worry, we can work with you if you need more time.) Simply fax or call in your order with credit card information. We will charge your card 1/4 at the time the layaway is opened, then 1/4 every 30 days after that.

WE CAN ALWAYS WORK OUT OTHER TERMS ON AN INDIVIDUAL BASIS. IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO EMAIL OR CALL US! WE'RE HAPPY TO DO WHAT WE CAN WHEN POSSIBLE. IN THE EVENT YOU ORDER PRE-ORDER MERCHANDISE, THAT IS NEVER RELEASED BY THE MANUFACTURER, YOU WILL HAVE THE OPTION OF A REFUND OR STORE CREDIT FOR THAT ITEM/S. INTERNATIONAL LAYAWAYS ARE ALSO WELCOME. PLEASE REMEMBER THAT ALL PRE-ORDER AND SHIPPING POLICIES APPLY TO LAYAWAYS. *SEE THE APPLICABLE POLICIES FOR DETAILS. *PLEASE NOTE: LAYAWAY PAYMENTS ARE NON-REFUNDABLE OR TRANSFERRABLE. IF YOU DO NOT PAY OUT THE LAYAWAY, YOU WILL FORFEIT ALL PAYMENTS. THIS POLICY IS STRICTLY ENFORCED DUE TO THE LENGTH OF LAYAWAYS-THE MARKET DEMAND MAY NOT BE THERE IF WE HOLD ITEMS FOR YOU FOR AN EXTENDED PERIOD. LAYAWAYS CANNOT BE CANCELLED.

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The Dolly Planet is an authorized dealer for Tonner Fashion Dolls, Tonner Character Figures, Robert Tonner, TCF, Tonner Ultra Basic, Barbie, Barbie Collector, Barbie Fashion Model Collection, BFMC, Barbie Gold Label, Barbie Silver Label, Barbie Pink Label, Barbie Top Models, Barbie Reproductions, Marvel Action Figures, Marvel Statues, Marvel Select, Marvel Select Statues, Marvel Select Statues, Marvel Select Busts, Marvel, Marvel Bears, DC, DC Direct, DC Direct Action Figures, DC Direct Statues,DC Direct Busts, Living Dead Dolls, LDD, Living Dead Series, Begoths, Bleeding Edge, Celebrity Dolls, Effanbee, Effanbee Baby Dolls, Toynami, Bleach, Swear Bears, Swear Bear, Bearz Inc, Diamond Select, Diamond Comics, Transformers Figures, Transformers Statues, Transformers Busts, Collectibles, Collectible Dolls, Collectible Action Figures, Collectible Figures, Collectible Statue, Collectible Statues, Action Figures, Dolls, Minimates, Mini Mates, Hellboy Animated, The Dolly Planet offers many different characters and ways to collect them including: Fancy Nancy, Tiny Kitty, Kitty Collier, Effanbee Baby, Simone Rouge, Mary Englebreit, Betsy McCall, Tyler Wentworth featuring the new Tyler Sculpt, Sydney Chase, Regina Wentworth, Jeremy Voss, Voss International, House of Wentworth, Marley Wentworth, Wentworth Collection Fashions, Chase Modeling Agency whose models include Layne, Kasigo, Charlotte, Jade, Esme, Emilie. Ava and Kit model for Voss. Regina Wentworth is back with a new sculpt. The Regina Collection from Tonner includes: Angelina and Jac. We also offer Tonner's 22 inch 22" American Models Collection. We also feature Spiderman, Spider-Man, Harry Potter, Mary Poppins, The Golden Compass, Pirates of the Carribean, DC Stars, Narnia, Agnes Dreary, Nancy Drew, Hardy Boys, Dick Tracy, Wizard of Oz, and Alice in Wonderland. Disney, Warner Bros., Peter Parker, and Mary Jane Watson; Hermione Granger, Ron Weasley, Draco Malfoy, Cho Chang at Hogwarts dolls along with Professor Snape, Voldemort, Kreacher, and Dobby Character Figures, Firebolt the broom, Hedwig the owl,Crookshanks the cat, the Triwizard Cup, Quidditch Set, Fawkes the Phoenix belonging to Dumbldore, and Harry as the Gryffindor Seeker; From The Golden Compass: Lord Asriel (Daniel Craig) and his daemon Stelmaria, Lyra and Pan, Mrs. Coulter (Nicole Kidman) and her golden monkey. The Pirates of the Carribean including Captian Jack Sparrow (Johnny Depp), Will Turner (Orlando Bloom), and Keira Knightly as Elizabeth Swann; Gone with the Wind Scarlett, Mrs. Kennedy, Melanie, and Rhett Butler; The Chronicles of Narnia including Peter, Susan, Edmund and Lucy Pevensie, as well as Asland; Nancy Drew and The Hardy Boys; Dick Tracy, Breathless Mahoney, Tess Trueheart; The Wizard of Oz including Dorothy and Toto, Glinda the Good Witch, Wicked Witch of the West, Wicked Witch of the East, Tin Man, Cowardly Lion, Scarecrow, Winged Monkey, Winkie Guards, Lady Ozmopolitan; Alice in Wonderland, White Rabbit, Queen of Hearts, Queen of Clubs, Queen of Spades, Queen of Diamonds, Classic Alice, Mad Hatter, Humpty Dumpty, Cher, Hellboy; Grease Sandy, Frenchy and Rizzo; Dolls of the World; Speed Racer and Trixie; Agnes Dreary, Viktor Dreary and Sister Dreary, Some Comic Book Favorites included: Batman, Batgirl, Joker, Poison Ivy, Wonder Woman, Supergirl, Superman, Harley Quinn, Green Lantern, Aquaman, Bizarro, Catwoman, Green Arrow, Flash, Robin, Justice League, Firestorm, Teen Titans, Hawkman, Hawkgirl, DC Trinity, Ame-Comi, Manga, Batwoman, Atom, Firestorm, Orion, Mister Miracle, Darkseid, New Gods, Deathstroke, Jericho, Terra, Jonah Hex, Red Son, Shazam, Captain Marvel, Mary Marvel, Hippolyta, Paradise Island, Amazons, Bruce Wayne, Clark Kent, Diana Prince, Lois Lane, The Daily Planet, Metropolis, Gotham City, Lex Luthor, Donna Troy, Wondergirl, Nightwing. We also have Marvel comics favorites: Ghost Rider, Iron Man, Wolverine, X-men, Avengers, Storm, Iceman, Rogue, Professor X, Hulk, Fantastic Four, Mr. Fanstastic, Invisible Girl, Invisible Woman, The Thing, Human Torch, Reed Richards, Sue Richards, Johnny Storm, Venom, Carnage. We also carry manga and anime including Bleach figures such as Byakuya, Chad, Orihime, and Renji. We now carry Designer Vinyl Figures including Frank Kozik, Qee, Kotobukiya and more. We have also added statues and busts from Star Wars, Star Trek, Indiana Jones, Gentle Giant, Bowen Designs and DC Unlimited by DC Direct including World of Warcraft. Ball Jointed Dolls, BJD coming soon.