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| 1694 Madison Ave. / Memphis, TN 38104 Phone: (901)726-1111 / Fax: (901)726-1119 |
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Frequently Asked Questions
An item I am looking at says "PRE-ORDER" beside it...what does that mean? Pre-Order means that the item has been announced but has not yet been released. Pre-Ordering your merchandise guarantees that you will get it. Sometimes when collectors wait, the item will sell out before it even is released. Other websites don't require you to pay for Pre-Orders.....why does The Dolly Planet? The Dolly Planet is pretty new and is still finding it way in the world. So in order for us to keep our prices low, we don't over order merchandise. This means that we don't get stuck with a lot of merchandise that we have to lose money on later. Our goal is to be on a deposit or non-prepay pre-ordering system soon.
Do you ship internationally? DO YOU SHIP TO APO? YES, JUST PUT IN THE ZIP CODE AND IT WILL GIVE YOU THE SHIPPING CHARGE, JUST US SHIPPING. How do I obtain a shipping quote without placing an order? What if my country is not listed?
What if I buy an item from The Dolly Planet and see that it is a lower cost later? Does The Dolly Planet do layaways? Is there an extra charge? Yes, we do accept layaways. No, there is no extra charge for the layaways. The layaway policy is as follows: Layaway terms are simple: 1/4 down, 1/4 every 30 days until paid in full within 90 days. (Don't worry, we can work with you if you need more time.) Simply fax or call in your order with credit card information. We will charge your card 1/4 at the time the layaway is opened, then 1/4 every 30 days after that. WE CAN ALWAYS WORK OUT OTHER TERMS ON AN INDIVIDUAL BASIS. IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO EMAIL OR CALL US! WE'RE HAPPY TO DO WHAT WE CAN WHEN POSSIBLE. IN THE EVENT YOU ORDER PRE-ORDER MERCHANDISE, THAT IS NEVER RELEASED BY THE MANUFACTURER, YOU WILL HAVE THE OPTION OF A REFUND OR STORE CREDIT FOR THAT ITEM/S. INTERNATIONAL LAYAWAYS ARE ALSO WELCOME. PLEASE REMEMBER THAT ALL PRE-ORDER AND SHIPPING POLICIES APPLY TO LAYAWAYS. *SEE THE APPLICABLE POLICIES FOR DETAILS. *PLEASE NOTE: LAYAWAY PAYMENTS ARE NON-REFUNDABLE OR TRANSFERRABLE. IF YOU DO NOT PAY OUT THE LAYAWAY, YOU WILL FORFEIT ALL PAYMENTS. THIS POLICY IS STRICTLY ENFORCED DUE TO THE LENGTH OF LAYAWAYS-THE MARKET DEMAND MAY NOT BE THERE IF WE HOLD ITEMS FOR YOU FOR AN EXTENDED PERIOD. LAYAWAYS CANNOT BE CANCELLED.
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